Your AI Customer Service Agent.
More work moving.
More room for your people.
Meet Noa, your digital customer service teammate. Answer questions, follow up on requests and bring the right person in when a customer needs extra care.
✦NoaAI Customer Service Agent
01
Reports to your team leadHuman direction, built in.The work between
“hello” and “let’s go.”
Explore the everyday work you can shape around your next digital teammate.
Give customers a useful answer
Use approved help articles and customer context to answer product and account questions. Ask for missing details before suggesting a next step.
I’ll check the order status first. Has your order already been dispatched?
Manage Noa like you’d manage anyone: in the room.
01Watch liveEvery chat and call, per agent or per department.
02WhisperCoach mid-conversation, invisible to the customer.
03Act on contextReview the context and bring exceptions to your team lead.
04It sticksTurn feedback into guidance your team can review.
Scroll through the coaching story, then choose a conversation.
One teammate.
Every system you work with.
Click a system to connect it to Noa.
Illustrative connections, using example data.
0 connectedConnect Email to explore how Noa uses it in this example.
A place in your org chart.
A person in charge.
Give your digital employee the same clarity you give your people: a role, a manager and a shared way of working.
NoaAI Customer Service Agent
Your support specialistsContext & judgmentOne team. Shared context. Clear ownership.
Noa keeps the work moving
Answer routine questions, collect the right details and keep every case moving toward a resolution.
Your people lead the work
Own sensitive cases, decide on exceptions and step into a conversation with its full history.
Give responsibility.
Keep control.
Explore the boundaries that make a digital employee part of a human-led team.
A clear scope. Before the first task.
Define the knowledge Noa can read, the systems she can use and the actions she can take. Access is part of the role you design.
- Read approved support articles and case history
- Check order status within the assigned scope
- Draft replies and update support tickets
You already know how to do this.
You've been managing people for years.
I need a customer service agent.
Meet Noa, your new AI Customer Service Agent. The role reports to your team lead. Which knowledge sources should it use, and which actions need approval?
Use our approved procedures and connected systems. Bring exceptions to the team lead before acting.
Noa has a defined knowledge scope and approval rules. The role is ready for a supervised test with your team.
Let’s start with a focused workflow. I’ll review the first conversations and give private guidance.
Noa is ready for the example workflow. Your team can observe, whisper guidance and take over with the full context.
What should we review before expanding the role?
Review task quality, unresolved exceptions, handoffs and feedback. Any change in autonomy needs your team lead’s approval.
Before you
meet Noa.
A few questions about your next customer service agent.
What does an AI customer service agent do?
An AI customer service agent can answer routine questions, check order status, organize support cases and route issues to a person. Noa’s scope follows your approved knowledge, connected tools and escalation rules.
Can our team talk to Noa directly?
The proposed workflow includes direct conversations with teammates and relevant external contacts through channels such as WhatsApp, voice and chat. The demo illustrates these modes; channel setup and availability are confirmed during scoping.
How does Noa use our company data?
You define the approved sources and system access for the role. These can include help-center articles, customer emails, order records and support tickets. Specific connections and permissions are agreed during setup.
Can Noa issue refunds or change an account?
You define which actions are permitted. Refund exceptions and sensitive account changes can require approval from your support manager before Noa acts. A human teammate can take over at any point.
Who is responsible for Noa’s work?
Your support manager owns the role, sets priorities and reviews exceptions. The digital employee supports agreed work; your people retain responsibility for decisions and can review, guide or take over a task.
How much does an AI customer service agent cost?
The scope depends on the work, channels, integrations and oversight your team needs. Discuss your use case with us to define the setup and commercial terms; this page does not offer a fixed price.
YOUR NEXT TEAMMATEGive every question
a clear next step.
Tell us about your support team. Let’s shape Noa’s role around the work you need to move forward.
Hire your customer service agent Looking for a different role? Build your own employee.